Privacy Policy

Information We Collect

We may collect information that you choose to provide directly, including:

• Name, email address, phone number, and other contact details.
• Property inquiry details, including the property you are interested in, listing ID, property URL, price range, preferred location, or message content.
• Information submitted through website forms, Meta Lead Ads, Facebook or Instagram forms, email, phone calls, WhatsApp, or other communication channels.
• Technical information such as browser type, device information, IP address, pages visited, referral source, cookies, analytics data, and advertising conversion events.

How We Use Information

We use the information we collect to:

• Respond to property inquiries and provide information about Costa Rica real estate opportunities.
• Contact you by email, phone, SMS, WhatsApp, or other channels when you request information.
• Schedule calls, property showings, consultations, or follow-up communications.
• Improve our website, listings, forms, marketing campaigns, and client experience.
• Measure advertising performance, including form submissions and conversion events.
• Prevent spam, fraud, abuse, or unauthorized use of our website and forms.
• Maintain business records and comply with applicable legal, regulatory, or operational obligations.

Meta, Facebook, Instagram, And Digital Advertising

If you interact with our ads or submit a lead form through Facebook, Instagram, or another Meta platform, Meta may provide us with the information you submit in that form. We use that information to respond to your inquiry and provide real estate-related follow-up.

Our website may use Meta Pixel, Google tags, analytics tools, and similar technologies to understand how visitors interact with our website and to measure advertising events such as page views, property inquiries, and form submissions. For example, when a property inquiry form is successfully submitted, our website may send a conversion event such as SubmitApplication to Meta for campaign measurement.

Meta and other advertising platforms process information according to their own policies. You can review Meta’s privacy information at facebook.com/privacy/policy.

Cookies And Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and improve marketing relevance. You can control cookies through your browser settings and, where available, through the privacy or ad preference settings provided by advertising platforms.

How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary for legitimate business purposes, including with:

• Josh Roistacher Real Estate team members, agents, or representatives who help respond to your inquiry.
• Service providers that support website hosting, email delivery, CRM systems, analytics, advertising, security, or communication tools.
• Professional advisors, legal authorities, or other parties when required to comply with legal obligations, protect rights, prevent fraud, or enforce our policies.

Data Retention

We keep inquiry and contact information only as long as reasonably necessary to respond to your request, provide follow-up, maintain business records, improve our services, and comply with applicable legal or operational obligations.

Your Choices And Rights

Depending on your location and applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask us to stop sending marketing communications. To make a privacy request, contact us using the information below.

Security

We use reasonable administrative, technical, and organizational measures to protect information. No website, internet transmission, or electronic storage method is completely secure, so we cannot guarantee absolute security.

Third-Party Websites

Our website may link to third-party websites, property platforms, social media profiles, or external services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting information.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact Josh Roistacher Real Estate at info@jroistacherrealestate.com or joshroistacher@gmail.com.

Updates To This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.